FAQs

HAVE A QUESTION? HERE ARE THE ANSWERS

Yes, it is possible to custom make in any size and color combination. Production time is 2-3 weeks. Please send an e-mail to info@birdofparadiseresort.com  for all the inquiries regarding custom-made garments.

Due to the limited nature of our pieces, we do not offer exchanges on any items. If you would like a different size or item, we recommend purchasing the new item and following the returns process for a refund.

Yes, all international customers are responsible for customs & duties within their own country. For further information, we recommend contacting your local customs office. Bird of Paradise Resort is legally required to declare the full value paid on shipments and must include an invoice for customs should they require it.

Unfortunately, we are not able to change the items in an order once the order has been placed. We can, however, cancel an order at any point before it ships out. You can then place a new order for the correct product/s. To cancel your order please contact our team ASAP. Please note, we are unable to ship to hotels, so please use a private address only. To contact please email info@birdofparadiseresort.com.

We accept order cancellation requests if you contact our team same day order has been placed.

Pre-orders are items that are not in stock currently but are being made to order and will ship at a later date. The estimated arrival date for the item will be displayed on the product page. If you submit a pre-order, this is treated like an actual order and you will be charged for the item/s and shipping when placing your order and your order will be mailed out to you as soon as the items becomes available.

For orders that contain a combination of in stock item/s and pre-order item/s, these will be shipped separately so you receive your in-stock item/s straight away. Pre-order item/s will be shipped on the date advertised on description. No additional postage charged will be incurred in these circumstances.

All international packages may be subject to duties and taxes. The limits for duty-free packages are established by your local customs authorities.

Duties and taxes are the responsibility of the customer and we recommend you please check your local customs website for estimated costs.

Bird of Paradise Resort reserves the right to deduct any return costs incurred from the total return amount for orders that are refused at customs should duties and taxes be unpaid.

We are sorry if an item you received is not in perfect condition. Please email us ASAP at returns@birdofparadiseresort.com with your order number and a photo of the fault. We will replace the item if the stock is available or give you a refund upon receiving your faulty item back.

Please email us ASAP at returns@birdofparadiseresort.com with your order number and style you have incorrectly received. Once we receive your request, we will arrange a replacement or refund for you.

All US and Canada customers can return items purchased from Bird of Paradise Resort for free. International customers are responsible for shipping and handling charges, as well as return charges. If the package does not reach us safely, we will not be able to complete the refund. That is why we recommend sending your return via traceable method.

Altered apparel, special orders, personalized/monogrammed items, custom-made items and items identified as FINAL SALE cannot be returned.

International shipping is currently available WORLDWIDE from Bird of Paradise Resort. Our third-party vendor will ship to all destinations around the world including APO / FPO addresses.

All inquiries regarding your international order should be directed to our email info@birdofparadiseresort.com

Customs fees are 100% responsibility of the buyer.

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