Return Policy

HOW TO RETURN/EXCHANGE YOUR ORDER

Email returns@birdofparadiseresort.com to receive authorization of your return. Please include the following details in your email:

  • Order number
  • What you are returning
  • Reason for return

Once approved you will be provided with return address to send your item/s back. Please include original invoice so we can identify your order. Before returning please ensure you have read and understood our Returns Policy. If any item/s are returned that do not meet our policy, they will be returned to the customer and charged a returned shipping fee.

Bird of Paradise Resort is not liable for the loss of garments being returned. We encourage you to return your item/s via registered or traceable postal services and take note of your tracking number. Returned items must be sent by a prepaid method of shipping. Before returning please ensure you have read and understood our Returns Policy.

If you receive an item which is damaged, you must contact customer service within 24 hours of delivery.

Bird of Paradise Resort reserves the right to deny any return if the merchandise returned does not comply with our Return Policy.

Once we have received your package, your refund will be processed within 10-14 business days. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us (typically 3-5 business days). Original shipping charges are non-refundable.

We are unable to accommodate direct exchanges. If you would like to exchange, please return your order and place a new one.

We cannot change shipping addresses once an order is submitted.

If you reject a package, the return shipping cost and any duties associated with it will be deducted from your refund.

DOMESTIC RETURNS (US/CANADA)

Full-priced items may be returned for full refund to the original method of payment.

Items identified as FINAL SALE cannot be returned.

Returns are accepted if postmarked within 10 days of delivery.

We are unable to offer price adjustments on any purchases.

Merchandise must be returned in its original condition, unwashed, unworn, with tags in place.

Altered apparel, special orders, personalized/monogrammed items, and custom-made items cannot be returned.

INTERNATIONAL RETURNS

Returned items must be sent by a prepaid method of shipping.

We encourage our international customers to use a trackable, insured shipping method. Bird of Paradise Resort does not carry responsibility for packages we do not ship. Please keep the tracking details for your records.

Our international customers will receive an email, once the return has been processed. Please allow 5 business days from the time we receive your return for it to be processed.

If you reject a package, the return shipping cost and any duties associated with it will be deducted from your refund.

Full-priced items may be returned for full refund to the original method of payment.

Items identified as FINAL SALE cannot be returned.

Returns are accepted if postmarked within 10 days of delivery.

We are unable to offer price adjustments on any purchases.

Merchandise must be returned in its original condition, unwashed, unworn, with tags in place.

Altered apparel, special orders, personalized/monogrammed items, and custom-made items cannot be returned.

REFUNDS & PROCESSING TIME

Please allow up to two (2) weeks for processing your return and credit from your financial institution.

NOTE: Your bank may need extra time to process a refund after receiving the information from Bird of Paradise Resort.

Bird of Paradise Resort reserves the right, at its sole discretion, to determine if returned merchandise is in saleable condition.

All other inquiries regarding your international order and returns should be directed to Bird of Paradise Resort email: info@birdofparadiseresort.com

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